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Ranked as the most popular Australian Dedicated Server provider 7 months running |
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We offer two levels of Server Management on our Virtual Server Packages.
- Server Monitoring
- O/S Security Updates and Patches
- Server Monitoring
- O/S Security Updates and Patches
- Software/Control Panel Updates and Security
Patches
- Kernel Updates - Linux Only
- Host-Based IDS - Linux Only
- Firewall Installation and Maintenance
- Anti-Virus Protection
- Security Audit
Please read on for more details outlining each of the
included Management functions we offer:
Should you not have the knowledge
and experience to manage and maintain your server or
the necessary time then our Server Management options provide
the perfect solution.
Our completely Australian based staff
will perform all the necessary maintenance and upgrades
to ensure your virtual server(s) are always running at their
optimum level
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With our professional Server Management
team we can support all your virtual server management needs.
From supplying the hardware, to installing
and configuring the operating system, to monitoring
and upgrading your virtual server, we can meet all your needs.
Whether you're just hosting a few websites or using
your server as the hub of your online presence, our
Virtual servers are the solution you are looking for.
When you sign up for your Virtual Server Management Option
we get the required information from you to best handle
you server and management needs and our team takes over
the technical support of your virtual server, while providing
complete transparency, so your customers have no reason
to think another company is involved in managing your virtual
server.
This then frees up your time
to get on with the important operations in your business
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| As part of our server management
package we actively monitor your virtual server for uptime and
connectivity from 4 locations, Brisbane, Sydney, Melbourne and Seattle
in the US.
Our monitoring
services actively monitor your virtual server and any services
running, popular services we monitor include HTTP, HTTPS,
FTP, POP, SSH and MySQL, however this is only a few
of the services that can be monitored.
We also monitor server performance,
load, cpu and memory usage to ensure your virtual servers operation
is smooth and without issue
Our system
provides us with live alerts from our remote monitoring
locations and actively notifies us of any issues that
may arise, so we can immediately investigate and resolve
the issue
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Our O/S Security Updates and Patches
service provides a comprehensive Linux and Windows update
and Security patch service. General release patches are
applied using a customer defined maintenance window. Security
updates are typically tested and installed within 24 hours
of their release from vendors.
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Software/Control
Panel Updates and Security Patches service provides
a comprehensive update and Security patch service for
various software applications and control panels. General
release patches are applied using a customer defined
maintenance window. Security updates are typically tested
and installed within 24 hours of their release from
vendors.
We ensure Control Panels, software,
server applications and all associated executables are
kept up-to-date and secure and will make necessary upgrades
as required.
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Our Kernel Updates service
provides a comprehensive Kernel update service. General
release updates are applied using a customer defined
maintenance window. Custom kernel installs can be arranged
as required.
We proactively ensure that the latest secure kernel
is used on all servers, and will notify clients when
new kernels are available so a maintenance session can
be arranged to install the new kernel (as a reboot to
the virtual server is required)
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| Our Host Based IDS solution provides
automated, real-time intrusion monitoring, detection,
and protection by analysing events, host logs, and inbound
and outbound network activity on you server. Host Based
IDS helps protect the server by preventing attackers from
exploiting the server by connection blocking for unused
ports and services, and identification and blocking of
Suspicious IP's and users. |
Our Firewall installation and maintenance
service provides a complete software based firewall
service for your virtual server which helps prevent serious
attacks on your server.
We secure all TCP and UDP ports and configure the firewall
to suit the needs of your applications, ensuring that
only ports specifically required are open
We perform routine maintenance on the firewall on a
regular basis to clean out Blocked IP’s and to
ensure that no repeated attacks occur against the server,
by identifying the offenders and permanently blocking
them from the network.
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We install anti-virus protection
for your server, our Security Support Team will install
and configure ClamAV to automatically scan your server
and accept virus definition updates as they are issued.
Scanning is performed on a weekly basis across the
entire server's content and any potential threats are
isolated and dealt with as required.
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Application code changes,
server updates, software additions and configuration
changes can all lead to security problems. We routinely
perform a security audit on the server covering the
operating system, the kernel (on Linux servers), and
all scripts, programs and executables running on the
server. We can also perform an on demand Vulnerability
Assessment, at the client's request that will alert
you to any detected security problems, and will propose
changes to resolve them.
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As part of the Server Management
package, the customer can request additional operating
system administrative assistance. This might include
requests to help adjust the operating system to match
new service requirements, install software, maintain
user policies, etc. Requests can be regularly scheduled
maintenance or ad hoc requests. These services are charged
at our regular hourly rate
Some of the services we can provide include:
- Log files interpretation
- Installing secure (SSL) certificates
- Backup configuration
- DNS configuration
- Hardening and tuning of servers
- Server and client migration
- Script debugging and upgrading
- Spam cleanups, Anti Spam configuration
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